Automation for D2C and E-commerce Brands: Fewer Order Queries, Faster Updates
Nexx connects your Shopify or WooCommerce store, payments and couriers to WhatsApp so customers get order status, COD confirmation and return updates automatically. Your team spends less time answering "where is my order?"
Where Your Business Loses Time
Customers Ask for Order Status All Day
Support agents spend the majority of their shift looking up courier tracking numbers and answering repetitive WISMO (Where Is My Order?) messages.
COD Orders Need Manual Confirmation
Unconfirmed Cash on Delivery orders lead to high Return to Origin (RTO) rates, burning shipping fees and blocking inventory.
Returns and Refunds Are Tracked by Hand
Return requests scattered across WhatsApp, email, and Instagram DMs result in customer frustration and reconciliation discrepancies.
What We Automate
Order status and live courier tracking on WhatsApp
Automated COD confirmation and address validation messages
Return and refund requests managed through guided conversational steps
Dispatch and shipping tracking milestone updates sent automatically
Tools We Connect
No new software to learn. We link into the applications your team already uses daily.
How It Operates in Practice
A customer asks for tracking. The assistant finds the order, shares the courier status, and offers a return if the delivery failed. Your team only sees exceptions.
Frequently Asked Questions
Which stores do you connect with?
We connect seamlessly with Shopify, WooCommerce, custom e-commerce webhooks, and major Indian courier aggregators like Shiprocket and Delhivery.
Can customers confirm COD on WhatsApp?
Yes. As soon as an order is placed, an automated interactive prompt verifies buyer intent on WhatsApp, significantly lowering return-to-origin losses.
What happens if the assistant is unsure?
It hands over to your team with the full chat history so your human support agents never have to ask the customer to repeat themselves.
Complementary Services
Tell us where your team repeats itself.
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